Refund Policy
This policy applies to all purchases made on ailib.app, operated by GigaSphere LLC. All payments are processed by Stripe; refunds, once approved, are issued back through Stripe to your original payment method.
Short version: if you haven't used what you bought, we'll refund it. Email [email protected] with your order number and we'll sort it out — usually within 1–2 business days.
1. Credit packs (Starter / Power)
- If you haven't spent any credits from a pack yet, you can request a full refund within 14 days of purchase, no questions asked.
- Once a credit has been spent on a successfully generated result, that individual credit is non-refundable — generating it incurs real AI compute cost at that moment. Any remaining, unused credits in the same pack are still eligible for a refund under the 14-day window above.
- If a generation fails due to an error on our end, the credit is automatically refunded to your balance immediately — you're never charged for a failed generation, and this doesn't count against the window above.
2. Unlimited subscription
- You can cancel anytime from the Manage Subscription page — no need to contact support. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
- If you're charged for a renewal you meant to cancel (or forgot about), contact us within 7 days of that charge and we'll issue a full refund for it.
- If you subscribe and haven't used any generations yet, you can request a full refund within 7 days of your initial purchase.
3. How to request a refund
Email [email protected] with the order number or email address used at checkout (both are in your Stripe receipt email). We aim to respond within 1–2 business days. Approved refunds are issued by Stripe back to your original payment method and typically appear within 5–10 business days depending on your bank.
Request a refund →4. Chargebacks
If something's wrong with a purchase, please reach out to us first — we resolve the vast majority of refund requests directly and quickly. Filing a chargeback with your bank before contacting us can delay resolution and may result in your account being suspended while the dispute is investigated.